Terms & Conditions

Villa Giuseppe · Tuscany

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1. About These Terms

These Terms & Conditions apply to all bookings made for stays at Villa Giuseppe, a private holiday home located in Tuscany, Italy. By making a booking, the guest confirms they have read, understood, and agreed to these Terms & Conditions.

2. Booking & Occupancy

The property is rented as a whole house and includes exclusive use of the home, garden, and pool.
Maximum occupancy is 8 guests, unless otherwise agreed in writing.
The person making the booking must be 18 years of age or older and is responsible for all guests during the stay.

3. Payment Terms

A booking is confirmed only once the required payment has been received.
If scheduled or staged payments are used, refund amounts (if applicable) depend on how much has been paid at the time of cancellation.
All prices are quoted in the agreed currency at the time of booking.

4. Cancellation Policy

Within 24 hours of booking

Full refund

Guests may cancel within 24 hours of making the booking and receive a full refund of the amount paid.

After 24 hours & before the non-refundable period

Partial refund

Guests receive a 50% refund of the nightly rate for unused nights. Any service or platform fees are non-refundable.

During the non-refundable period

No refund

Once the booking enters the non-refundable period, no refund will be issued.

Refund eligibility: if you are making scheduled payments, your refund (or amount due) depends on how much you have paid at the time of cancellation.

5. Check-In & Check-Out

Check-in: from 16:00
Check-out: by 10:00
Self check-in is available via lockbox. Full arrival instructions are provided prior to arrival.

6. Changes to Bookings

Requests to modify dates or guest numbers are subject to availability and approval.
Changes may affect pricing.
Date changes may be treated as a cancellation and rebooking unless otherwise agreed.

7. Property Care & Responsibility

Guests agree to treat the home and its contents with care and to report any damage or issues promptly.
The guest is responsible for any damage caused during the stay beyond normal wear and tear.
Guests agree to leave the property in a reasonable condition at departure.

8. Safety & Liability

Villa Giuseppe is a traditional Tuscan property set in a rural environment. By booking, guests acknowledge:

There are stairs and uneven outdoor ground in places.
The pool does not have a gate or lock.
The property is not suitable for infants under 2 years.

Guests stay at the property at their own risk. The owners are not responsible for injury, loss, or damage to personal belongings unless caused by negligence.

9. Force Majeure

Villa Giuseppe is not liable for cancellations, delays, or disruptions caused by events beyond reasonable control, including (but not limited to) natural disasters, government restrictions, power outages, or travel disruptions.

10. Privacy & Data

Personal information provided during booking is used only for managing the reservation and guest communication. Details are never shared with third parties except where required by law or booking platforms.

11. Right to Refuse or Terminate a Stay

The owners reserve the right to refuse entry or terminate a stay without refund if:

The number of guests exceeds the agreed maximum.
The property is used for unauthorised purposes.
Behaviour puts the property, neighbours, or guests at risk.

12. Governing Law

These Terms & Conditions are governed by Italian law.

13. Contact

For questions regarding these Terms & Conditions, please contact:

[email protected]